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The Netherlands – Cash Support to replace Hess Cash Systems’ casino presence

The casino Redemption Terminal sector has a new name on the market with Cash Support BV being set up in The Netherlands to fill the void created by Hess Cash Systems’ decision t focus on its core banking sector.

After cordial negotiations with Hess, Martin Grandia from REAC in the Netherlands has bought the rights to all protocols and technical information to enable a new entrant to appear in the casino voucher/card Redemption Terminal (VRT) market.

Cash Support is developing a new VRT called CTM-ONE to offer around Europe and the world, this time free from any constraints and with no need to fit in with a wider portfolio – Erik de Kat will heading the marketing and sales department.

Along with Mr. Grandia, Cash Support will boast a familiar name to the casino sector in Erik de Kat, who was the sales director of Hess Cash Systems’ gaming division for more than ten years. Hess’ main business has always been cash handling, and their voucher/card Redemption Terminals (Scorpion) can be found all over Europe and the world, helping customers change TITO tickets and Smartcard credits into cash without the need for a visit to a manned cash desk.

VRTs have never been the core part of Hess’ business however, with the banking sector being where they have always maintained their focus. With this in mind, Hess has taken the decision to move away from the casino sector and its unique demands to focus on the areas they are best placed to operate.
Mr. de Kat said: “While Hess is a fantastic operator, there is always the issue of focus. With the casino market being a tiny part of what Hess offers worldwide, I felt that there was a better way to service the casino market and I’m delighted to be able to develop this product specifically targeted at casinos, using our 20 years of specific experience to make sure it ticks all the boxes a casino operator might need.”

Servicing has traditionally been somewhat difficult for the casino VRT machines, again, from a global perspective, the small size of the sector makes it difficult to offer a dedicated servicing solution. However, once again Cash Support will be in a great position to make sure sales are followed up with well tuned servicing arrangements, and Mr. de Kat is in position, with Hess’ blessing, to take over servicing of all existing Hess casino equipment as well as new sales of his CTM-ONE product.

He added: “I’m very excited to be able to offer the CTM-ONE to the casino market, operators can be comfortable in the knowledge that it’s designed by professionals, and made with the end user very much in mind, with a servicing support network that I am happy to stand behind.”

The first CTM-ONE units will be on display at the ICE show in London 2016.